Mac OS Support Specialist

Position: MAC OS Support Specialist Location: Elk Grove, CA Duration: Fulltime Must Have Technical/Functional Skills: Mac OS Support Engineer, Knowledge of Basic Networking commands, ITIL understanding , Great Communications skills Experience Required: - Proven experience in a help desk or technical support role. - Strong knowledge of ITIL frameworks; ITIL certification preferred. - Proficient in troubleshooting Mac OS. - Basic understanding of networking concepts; CCNA certification is a plus. - Excellent problem-solving and communication skills. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously - Apple Certified support professionals will have an advantage. Roles & Responsibilities: Key Responsibilities: 1.Ensure compliance with ITIL standards in incident, problem, and change management processes. 2. Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate users for Mac systems. 3. Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks for Mac users. 4. Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner. Best Regards, Shivani Dixit Technical Recruiter SYSMIND, LLC Phone: 609-897-9670 x 4038 Email: ShivaniDsysmind.com Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550