End User Computing Analyst (On site Westerville - OH)

Why choose Cognizant? It takes a lot to succeed in today's fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion-for our clients, our communities, and our organization. It's the defining attribute that we look for in our people. Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future End User Computing Analyst (On site Westerville - OH) Good experience of working in end-user support function covering EUC and software/OS installations and support. Performs analysis, diagnosis, and resolution of complex end user computing problems, and recommends and implements corrective solutions. Installs, configures, tests, maintains, monitors, and solves problems end-user computing hardware (including desktops, laptops, printers, mobile devices, telephones, etc.) and related software. Responds promptly to all requests for assistance and prioritizes and completes requests with a high level of customer service and within expected timeframes and/or service level agreements (SLAs) Good knowledge of Microsoft's product offerings including high level capabilities and competitor products Supporting Windows 10 and MS Office 365 using System Centre Configuration Manager (SCCM) Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices. Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary. Updates and maintains information in the ticketing system, and prepares status, activity, and project updates and reports, as requested Salary and other compensation: Applications will be accepted until 10/01/2024. The annual salary for this position is between $63,500 - $74,500 depending on experience and other qualifications of the successful candidate. This role is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. BENEFITS: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements Medical, Dental, Vision, Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee stock purchase plan DISCLAIMER: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. LI-MA1 CB Ind123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disabili