ServiceNow Architect

? 7 Years of Expertise in ServiceNow ITSM and CSM modules with hands-on configuration and solution design ? 7 years of architecture experience with the ServiceNow platform ? Experience integrating ServiceNow with external systems using APIs and platform capabilities ? Strong understanding of Agile and Scrum methodologies ? Guide the architecture design and implementation of ServiceNow ITSM and CSM modules ? Serve as the technical expert responsible for designing solutions that align with best practices ? Configure and develop ServiceNow ITSM modules, including but not limited to Incident, Problem, Change, Knowledge, Continual Improvement, and Request Management, Virtual Agent, Now Mobile, Employee Center, and Service Catalog, ? Implement CSM solutions such as case management, knowledge portals, virtual agents, and proactive service workflows ? Integrate ServiceNow with external systems (e.g., CRM, ERP, and monitoring tools) using APIs and connectors ? Establish governance standards to manage platform performance, upgrades, and stability ? Develop and maintain platform enhancements while collaborating with internal and client stakeholders ? Prepare and present technology-related deliverables for both internal and external audiences ? Mentor junior developers, ensuring alignment with platform best practices ? Troubleshoot complex technical issues, implement bug fixes, and conduct root cause analysis ? Work with team members to develop technical designs, estimate project efforts, and track progress against milestones ? The candidate will effectively leverage the ServiceNow platform and their expertise in IT Service Management (ITSM) and Customer Service Management (CSM) to implement enterprise business solutions. ? The candidate will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new modules, and developing customized solutions. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.