Desktop Support Agent (Onsite)

Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment. Job Description: Provide Level 2 support for sophisticated issues, troubleshoot network and printer problems, and use remote control tools. Build and deploy operating system images and push software updates using Intune and SCCM. Lead and support Office 365 applications and coordinate Intune environments. Handle device identities across Azure AD, Hybrid Azure AD, and On-Prem scenarios. Update and clean up asset management systems and maintain software and hardware inventories. Own the deployment of software releases and system upgrades via Intune. Perform diagnostic testing and apply remote control tools for troubleshooting. Present and communicate optimally with technical personnel, executives, and managers, and support video/audio conferencing requests Salary and Other Compensation: Applications will be accepted until December 15th, 2024 The annual salary for this role is between 50,000 to $65,000 depending on the experience and other qualifications of the successful candidate. This job is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans. Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.