Network Architect - Telephony

Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Creates and manages the architecture for VoIP systems within an organization. This includes planning, designing and overseeing the implementation of Cisco Unified Communications solutions to ensure the telephony systems are aligned with Summa's goals and objectives. An expert at using Cisco technologies to build robust, scalable, and secure IP telephony solutions in enterprise environments, this role collaborates closely with networking and contact center architects and engineers to build, support, and optimize integrated communications platforms at Summa. Minimum Qualifications: 1. Formal Education Required: a) Bachelor's degree in computer science, Information Technology, Telecommunications, or equivalent combination of education and/or experience. 2. Experience & Training Required: a) Five (5) years of experience in designing and implementing Cisco IP Telephony solutions. b) In-depth knowledge of Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), and related Cisco telephony products. c) Strong understanding of VoIP protocols such as SIP, H.323, and MGCP. d) Cisco Certified Network Professional (CCNP) Collaboration or higher certification is preferred. 3. Other Skills, Competencies and Qualifications: a) Excellent communication and interpersonal skills. b) Proven ability to lead cross-functional teams and manage complex projects. c) Analytical and problem-solving skills with a focus on attention to detail. d) Proficiency with network technologies including routing, switching, and security. e) Familiarity with cloud-based telephony solutions is a plus. f) Knowledge of best practices for enterprise communication infrastructure and contact center operations with a heavy focus on customer experience 4. Level of Physical Demands: a) Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently Equal Opportunity Employer/Veterans/Disabled $54.22/hr - $81.33/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.