IT Support Specialist

Title: IT Support Specialist Location: Alexandria, VA US Citizenship: Required Clearance: Secret or higher preferred Overview: The IT Support Specialist will provide technical support and troubleshooting for a range of IT systems, including laptops, desktops, routers, switches, MacBooks, and video conferencing solutions. Responsibilities: Provide IT support for laptops, desktops, and MacBooks, troubleshooting hardware and software issues Administer and maintain routers and switches to ensure optimal network performance Manage MS Azure, ENTRA, and MS Exchange environments, including setting up user accounts and managing access Support and maintain AvePoint backup solutions for user data and system recovery Perform tasks such as password changes, MFA token management, and troubleshooting authentication issues Issue laptops and necessary hardware to new employees, ensuring proper configuration and setup Collect laptops and hardware from outgoing employees and securely process IT offboarding Maintain and update the IT hardware inventory, tracking all issued and returned equipment Provide support for video teleconferencing systems (Zoom, Zoom Phones) and resolve any connectivity or functionality issues Ensure all IT hardware is properly maintained and troubleshoot any hardware-related problems Support end users with technical issues both onsite and occasionally remotely Requirements: Bachelor's degree preferred with a minimum of three (3) years of experience in IT support or a related role Expertise in MS Azure, MS ENTRA, MS Exchange, and AvePoint backup solutions Proficiency with troubleshooting laptops, desktops, MacBooks, and other hardware Experience with networking technologies such as routers and switches Familiarity with Zoom and Zoom Phones for teleconferencing support Excellent problem-solving skills and superior attention to detail Experience managing IT hardware inventory, including issuance and collection of equipment Ability to manage and troubleshoot MFA tokens, user accounts, and password issues Excellent communication skills and the ability to work in a fast-paced environment MS Azure, ENTRA, Exchange, or AvePoint certifications are a plus Experience with additional video conferencing platforms or other hardware preferred Secret or higher clearance preferred but not required Equal Opportunity Employer/Veteran/Disabled