Desktop Support

Description Provide exceptional customer service at employees' desks, in the labs, and remotely over the phone using remote desktop tools. Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers. Install and support desktop software for corporate laptops and lab computers. Setup IT equipment at employees' desks, in the labs, and in conference rooms. Provision/deprovision user accounts and application access. Maintain laptop images. Document and resolve all tickets in a timely manner, adhering to established SLAs. Interact with vendor support to resolve technical problems with hardware and/or software. Support in the testing and deployment of new applications and systems. 1. 2-3 years of Desktop and MS Windows Experience at a Tier 2 level. 2. Ability to map network drives and printers. 3. Ability to install and troubleshooting software and connect peripheral devices physical or via Bluetooth. 4. Ability to document Laptop & PC System information such as IP and PC Configurations. Biotech/Lab Support experience is a huge plus Additional Skills & Qualifications Excellent customer service, attention to detail, communication and documentation skills. Must be a team player and willing to work "outside the box" to get things done as needed. Experience troubleshooting Microsoft Office applications. Experience configuring and troubleshooting laptop and desktop computers. Understanding of TCP/IP and basic networking skills. IT experience in a Biotech GxP facility is a plus. Bachelors/Associate degree or equivalent experience. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cambridge,MA. Application Deadline This position will be accepting applications until Nov 29, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.