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Brookdale Senior Living

Regional Director, Operations - Senior Living

Brookdale Senior Living, Saint Louis, Missouri, United States, 63146


Overview

As Regional Director of Operations you will oversee 35 Brookdale senior living communities across AR, KS, MO and OK, offering independent and assisted living, memory care and Brookdale at Home services. This role supports successful results in occupancy, NOI and resident and associate satisfaction by fostering teamwork and the development of operations leaders.

Prior multi-state experience and proven success in the senior housing industry including independent, assisted living and skilled settings is preferred. The Regional Director of Operations will preferably live within the markets they oversee.

Responsibilities

Oversees operations and develops medium-term improvements which impact the organization. Directly manages and directs the operations of a group of 3-4 districts in the West Division under the direction of the Vice President, Operations or Division Vice President. Oversees a revenue of approximately $144 million dollars annually.

Monitors community operations of assigned districts through review of financial statements, sales and activity reports, clinical metrics, and other performance data to identify gaps, and reports these results. Ensures full product alignment and reviews operational audits to ensure federal and state compliance with established quality and productivity standards. Assesses productivity and goal achievement, and determines cost reduction and program improvement in all product lines. Keeps track of labor costs and hours and addresses concerns and action plans with appropriate District Directors of Operations (DDOs).

Oversees and directly manages performance of DDOs in assigned districts and provides mentoring to ensure successful operations management, associate relations, and resident customer service.

Helps evaluate the feasibility of new or revised systems and procedures. Assists management team with problem solving and productivity improvements and empowers implementation of solutions.

Oversees assigned district and community management implementation of sales, marketing, and business development activities to include strategies to maximize occupancy growth.

Provides guidance and oversees the district operations teams in the evaluation and approval of community business plans and operating budgets addressing improvement of occupancy. Proactively manages, controls, and approves capital expenditures. Partners with Marketing and Finance to assess and balance company profitability goals with operating resources.

Discusses issues of significance and impact for operations, and confers with appropriate decision makers to resolve problems. Ensures action plans are created and executed upon. Initiates needed actions as appropriate.

Selects, develops, leads, and retains district operations teams in assigned districts that will successfully achieve operating objectives and initiatives according to company culture and beliefs. Visits communities routinely and monitors the compliance of policies and procedures. Coaches DDOs as necessary to maintain high standards of quality care, financial accountability and business growth. Addresses organizational design and reporting relationships to prepare and respond adequately to changes and growth.

Problem solves issues of significance and impact for regional community operations with appropriate associates in Finance, Human Resources, Clinical and Information Technology.

Qualifications

Education and Experience

Bachelor's Degree in Healthcare, Gerontology, Business or related field required.

Ten years’ experience in Operations, Healthcare/Long-Term Care Management, Marketing, Financial Planning and Human Resources in a management role required.

Experience in all aspects of senior living communities, with independent and assisted living, and Alzheimer’s care. Multi-site experience preferred.

Must have experience as Nursing Home Administrator, or equivalent combination of education and experience.

Certifications, Licenses, and Other Special Requirements

Must possess current, unencumbered Nursing Home Administrator License. Frequent car travel requires the incumbent to possess and maintain a valid driver's license. Ability to work some evenings/weekends and travel frequently by air or car.

Physical Demands and Working Conditions

Standing

Walking

Sitting

Use hands and fingers to handle or feel

Reach with hands and arms

Stoop, kneel, crouch, or crawl

Talk or hear

Ability to lift: up to 25 pounds

Vision

Requires interaction with co-workers, residents or vendors

Requires Travel: Frequently

Requires Driving: Drives self (Tier 2)

Brookdale is an equal opportunity employer and a drug-free workplace.

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