Shea Properties
Floating Community Manager
Shea Properties, San Jose, California, United States, 95199
Shea Properties – Find Awesome.
Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado, and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork, and Competitive Spirit.
Description
The Floating Community Manager’s primary focus is to ensure that revenue and profit targets are met, outstanding service levels are provided, and asset value is protected and enhanced. The Floating Community Manager is responsible for the successful day-to-day management of the property and will lead, guide, and motivate property staff and monitor performance and results.
The Floating Community Manager will ensure that all property staff comply with company employment and safety practices and local and federal laws and regulations. The Floating Community Manager will promote a strong service culture and successful teamwork. The Floating Community Manager will strive to achieve the goals of Shea Apartment Communities and maximize the return on the owner’s investment. Regional Managers will assign other duties as necessary. The Pay range for this position is $35.19 - $41.83/hour and the Floating Community Manager is also eligible to participate in the office Sales Bonus, Club Shea Program, and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability), monthly auto allowance, and cell phone allowance.
The Floating Community Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct, and Confidentiality policy.
Job Duties
Supervise and provide leadership, support, and direction to the staff and team of floating associates. Resolve associate-related issues and support team cohesiveness with positive and open communication.
Ensure leasing team and floating leasing team are productive and successfully meeting/exceeding leasing targets. Review Leasing Fundamentals and all aspects of the sales process, LTS, Yieldstar, and Vaultware and report to the Regional Manager.
Identify training needs and mentors; ensure new hires receive the appropriate mentoring for onsite and floating teams, development, and onboarding.
Assist in the recruitment and hiring of all property positions onsite and the floating team and mentor new team members.
Conduct a successful morning lineup and ensure all team members have the information they need to effectively perform their jobs.
Ensure daily process chart is created and followed.
Ensure leasing team and floating team are receiving timely and meaningful feedback and direction. Listen to calls, provide encouragement and recognition and review and sign-off on Leasing Fundamentals weekly.
Conduct effective Monthly Staff and Safety Meetings as well as scheduling Monthly floating team meetings.
Attend monthly CM meetings.
Review Yieldstar pricing each morning and submit recommendations.
Review work orders call back and warm calls.
Supervise the review and approval of all applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Apartment Communities’ policy.
Through regular property walk inspections and follow-up, oversee the physical condition and appearance of the property and strive to enhance the value of the apartment community by maintaining a hazard-free environment.
Prepare annual budgets. Develop and administer the capital and operating budgets for the property. Complete monthly variance reports in an accurate and timely manner.
Supervise the daily opening of the leasing office and inspection of models, market window, and “rent ready” vacants to ensure they are presentable in accordance with established standards.
In conjunction with the Regional Manager and Marketing Department, develop, implement, and maintain a comprehensive marketing plan for the property.
Coordinate site advertising with Marketing Department and Regional Manager. Continually review and monitor advertising accuracy and productivity.
Ensure resident service satisfaction targets are met and design and implement resident retention programs in accordance with Shea Apartment Communities goals.
Administer the Lease Renewal program.
Resolve resident complaints and direct complaints to the Regional Manager when appropriate.
Complete and approve Purchase Orders in accordance with company policy and procedures.
Manage the rent collection process in a timely manner and implement the legal process adhering to established standards and procedures.
Ensure accuracy of resident move-out accounting summaries utilizing the Statement of Deposit report within the time frame designated by existing Code.
Ensure insurance and contract requirements are met on vendors in accordance with Shea Apartment Communities policy.
Maintain proper accounting of all petty cash and special event funds.
Participate in staff selection process for onsite and the floating team. Recruit, hire, and train all on-site and floating staff members under the approval and direction of the Regional Manager.
Prepare annual reviews and develop bonus goals and objectives.
Support and motivate staff to participate in company-sponsored classes and training. Ensure compliance with all mandatory training.
Attend required Fair Housing Training (annually), Harassment Training (every 18 months) and other required classes and training programs.
Perform other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
Handle on-call duties, per policy and schedule for property.
Technical/Professional Knowledge
Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
Understand accounting principles and budget process. Ability to read and interpret numerical information.
Outstanding customer service skills and experience required in at least one of the following industries: property management, hospitality, retail, or real estate.
High School Diploma or equivalent required. Two or four-year college degree preferred.
Minimum two to five years property management experience – depending on number of units.
Work Environment
The Floating Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis as well as being available to manage the team of floating associates. The Floating Community Manager reports to the Regional Support Manager. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m.; however, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
#J-18808-Ljbffr
Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado, and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork, and Competitive Spirit.
Description
The Floating Community Manager’s primary focus is to ensure that revenue and profit targets are met, outstanding service levels are provided, and asset value is protected and enhanced. The Floating Community Manager is responsible for the successful day-to-day management of the property and will lead, guide, and motivate property staff and monitor performance and results.
The Floating Community Manager will ensure that all property staff comply with company employment and safety practices and local and federal laws and regulations. The Floating Community Manager will promote a strong service culture and successful teamwork. The Floating Community Manager will strive to achieve the goals of Shea Apartment Communities and maximize the return on the owner’s investment. Regional Managers will assign other duties as necessary. The Pay range for this position is $35.19 - $41.83/hour and the Floating Community Manager is also eligible to participate in the office Sales Bonus, Club Shea Program, and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability), monthly auto allowance, and cell phone allowance.
The Floating Community Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct, and Confidentiality policy.
Job Duties
Supervise and provide leadership, support, and direction to the staff and team of floating associates. Resolve associate-related issues and support team cohesiveness with positive and open communication.
Ensure leasing team and floating leasing team are productive and successfully meeting/exceeding leasing targets. Review Leasing Fundamentals and all aspects of the sales process, LTS, Yieldstar, and Vaultware and report to the Regional Manager.
Identify training needs and mentors; ensure new hires receive the appropriate mentoring for onsite and floating teams, development, and onboarding.
Assist in the recruitment and hiring of all property positions onsite and the floating team and mentor new team members.
Conduct a successful morning lineup and ensure all team members have the information they need to effectively perform their jobs.
Ensure daily process chart is created and followed.
Ensure leasing team and floating team are receiving timely and meaningful feedback and direction. Listen to calls, provide encouragement and recognition and review and sign-off on Leasing Fundamentals weekly.
Conduct effective Monthly Staff and Safety Meetings as well as scheduling Monthly floating team meetings.
Attend monthly CM meetings.
Review Yieldstar pricing each morning and submit recommendations.
Review work orders call back and warm calls.
Supervise the review and approval of all applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Apartment Communities’ policy.
Through regular property walk inspections and follow-up, oversee the physical condition and appearance of the property and strive to enhance the value of the apartment community by maintaining a hazard-free environment.
Prepare annual budgets. Develop and administer the capital and operating budgets for the property. Complete monthly variance reports in an accurate and timely manner.
Supervise the daily opening of the leasing office and inspection of models, market window, and “rent ready” vacants to ensure they are presentable in accordance with established standards.
In conjunction with the Regional Manager and Marketing Department, develop, implement, and maintain a comprehensive marketing plan for the property.
Coordinate site advertising with Marketing Department and Regional Manager. Continually review and monitor advertising accuracy and productivity.
Ensure resident service satisfaction targets are met and design and implement resident retention programs in accordance with Shea Apartment Communities goals.
Administer the Lease Renewal program.
Resolve resident complaints and direct complaints to the Regional Manager when appropriate.
Complete and approve Purchase Orders in accordance with company policy and procedures.
Manage the rent collection process in a timely manner and implement the legal process adhering to established standards and procedures.
Ensure accuracy of resident move-out accounting summaries utilizing the Statement of Deposit report within the time frame designated by existing Code.
Ensure insurance and contract requirements are met on vendors in accordance with Shea Apartment Communities policy.
Maintain proper accounting of all petty cash and special event funds.
Participate in staff selection process for onsite and the floating team. Recruit, hire, and train all on-site and floating staff members under the approval and direction of the Regional Manager.
Prepare annual reviews and develop bonus goals and objectives.
Support and motivate staff to participate in company-sponsored classes and training. Ensure compliance with all mandatory training.
Attend required Fair Housing Training (annually), Harassment Training (every 18 months) and other required classes and training programs.
Perform other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
Handle on-call duties, per policy and schedule for property.
Technical/Professional Knowledge
Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
Understand accounting principles and budget process. Ability to read and interpret numerical information.
Outstanding customer service skills and experience required in at least one of the following industries: property management, hospitality, retail, or real estate.
High School Diploma or equivalent required. Two or four-year college degree preferred.
Minimum two to five years property management experience – depending on number of units.
Work Environment
The Floating Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis as well as being available to manage the team of floating associates. The Floating Community Manager reports to the Regional Support Manager. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m.; however, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
#J-18808-Ljbffr