Operations Supervisor - Residence Inn Boston Downtown/South End

Operations Supervisor - Residence Inn Boston Downtown/South End

Requisition Number:

OPERA002668 Posted:

November 25, 2024 Employment Type:

Full-Time Location

Residence Inn Boston Downtown/South End 2001 Washington Street Roxbury, MA 02119, USA Description

Residence Inn Concord, a Colwen Hotels property, is seeking an engaging, friendly and detail-oriented Operations Supervisor to support the front desk and housekeeping operations of the hotel. In this role, you will focus on training, supervising, and scheduling of the front desk and housekeeping teams. Additionally, you will provide support to the hotel manager with administrative duties, act as MOD, and respond to guest requests and issues in the absence of a manager. This role is hands-on and will function as a front desk agent and housekeeper as needed. Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. General Responsibilities: Assist in the interviewing and strong performance supervision of front office associates. Ongoing review of staff to ensure adherence to established policies and procedures. Process check-in and check-out, verify billing, create reservations, and process special requests. Knowledge of hotel property and local attractions to assist guests. Establish and maintain open collaborative relationships with direct reports and management throughout the hotel. Compliance with Federal & State Labor laws. Ensure that all complaints regarding service and/or accommodations are investigated and resolved. Monitor budgets and payroll records and review financial transactions to ensure appropriateness. Ongoing analysis of processes for continuous improvement/efficiency. Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses. Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results. Balance cost controls with exceptional guest service and associate satisfaction. Maintain STRICT key controls and safety and security standards. Other duties as assigned. Requirements: Two-year college degree or equivalent hospitality experience. Previous brand-specific experience preferred. Strong leader of people. Superior interpersonal and customer service skills. Reliable with the ability to multitask and work under pressure. Excellent verbal and written communication skills. Intermediate to advanced computer skills. Familiar with common computer software programs. Must be willing to work varied hours including nights, weekends, and holidays. We’ve got you covered: Benefits & Perks Medical Insurance with Company-Funded HRA. Vision Insurance. Flexible Spending Accounts. Wide-Array of Supplemental Insurance Offerings. Paid Time Off Programs. Employee Assistance Program. 401K Plan – Traditional & Roth Options with Employer Match. Hotel Discount Travel Program for Associates & Family. Exclusive Associate Discounts – Travel, Entertainment, & Retail. Training and Development Programs. Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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