5MP Business Group is hiring: Customer Service Representative in Santa Clara

5M Promotions is an action-packed, high-energy workplace where things move forward every day. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized, and rewarded for a job well done.

Our goal is to provide customer care and to foster life-long customer relationships. That is why we strive to make every customer experience one that leaves a lasting impression. We handle each customer interaction with the utmost professionalism, courtesy, and responsiveness. As a Customer Service Representative, you will be responsible for ensuring that each and every customer has an exceptional experience. Other duties include- greeting, providing brand awareness, product knowledge, and sales support.

If you’re a good listener and problem-solver and love helping people, this is the job for you! On the Customer Service team at 5M Promotions, you can combine these natural strengths with your skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping consumers feel empowered in their decisions and ensuring a world-class customer experience. It’s our customer-first culture that sets us apart.

Responsibilities of the Customer Service Representative:

• Deliver the ultimate customer experience through direct interactions in person
• Create a welcoming and exciting environment
• Introduce customers to the product, and promote service exploration
• Ensure customer’s needs are met in a timely manner
• Quickly and completely resolve customer issues
• Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality
• Demonstrate and educate them on a variety of technology solutions
• Sell solutions and process customer applications
• Contribute to the overall health and performance of our office by supporting daily business operations

Qualifications of the Customer Service Representative:

• Excellent communication skills
• Comfortable presenting to small and large groups
• Passionate about teaching others
• Passionate about technology
• Resourceful
• Motivated to learn
• Comfortable in a fast-paced, dynamic environment
• Exceptional relationship-building skills
• Professionalism

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