Desktop Engineer

Job Description Day to Day: · The Desktop Engineer will be part of the Level 3 desktop support team, this team handles 20% of company-wide escalations, which are the highest level of escalation. · The other 80% of their time will be performing high-level troubleshooting for Mac and Windows devices, performing administrative tasks and documentation in support of that troubleshooting work. · Additionally, their time will be spent doing discovery, learning about what issues can be automated, and providing thought leadership to the team as they push towards automating the desktop support role. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HRinsightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements · Experience with high-level troubleshooting for Mac and Windows devices · Experience with Configuration manager (SCCM) · High-Level infrastructure experience · Experience with application packaging, and scripting. · Great communication skills as they with be communicating with the business · Big Fix and Tanium are big plusses (they use Tanium for imaging). Perfect candidate would have JAMF. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HRinsightglobal.com.