Applications Administrator I

Salary: $67,554.48 - $84,443.09 Annually Location : Administration Building, FL Job Type: Full-Time Exempt Job Number: 161605 Department: Information Technology Opening Date: 10/21/2024 Closing Date: 11/26/2024 5:00 PM Eastern Job Summary HIRING RANGE FOR THIS POSITION IS MINIMUM TO MIDPOINT. GENERAL DESCRIPTION : This position will focus on deploying and configuring the county's new ERP (Tyler Technologies Munis) system. This system will be implemented across the county, facilitating interconnected data and seamless workflows between departments. Its goal is to boost operational efficiency and support data-driven decision-making. The role is essential for utilizing technology to improve business processes, guide strategic decisions, and manage the implementation of data systems. Strong technical skills, attention to detail, and the ability to collaborate effectively with other teams are required. This position reports to the IT Manager or designee. Responsibilities may require working evenings and weekends, sometimes with little advanced notice. Essential Job Functions ESSENTIAL JOB DUTIES: Directly support the ERP technology solutions, including system configuration, data validation, workflow and notifications, and ongoing maintenance of the new platform. Learn departmental technology-focused operational and administrative systems and prepare for the upcoming transition to a new ERP platform. Plans, tests, installs, configures, and maintains software applications, including but not limited to enterprise-level software applications, ERP platforms, productivity suites, and custom business applications. Create and manage tailored dashboards and reports for various departments using Munis to support data-driven decision-making and operational efficiency. Provide support in customizing dashboards and reports as requested. Support data migration validation by ensuring accuracy, completeness, and consistency of transferred data through rigorous testing and verification processes. Monitor application performance and proactively identify and resolve issues to minimize downtime and ensure optimal performance. Assists in analyzing and configuring system and application security, workflow rules, data integrity, and backups. Ensures applications run efficiently and properly. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Create and maintain documentation related to application configurations, processes, and procedures. Perform regular software updates, patches, and upgrades to ensure security and reliability. Provide technical support and training to end-users, troubleshoot application-related issues, and escalate as needed. Learn business processes and business requirements of the area assigned. Serve as the primary point of communication between St. Lucie County and software vendors. Collaborate with network and security teams to ensure the integrity, availability, and security of applications and data. Understand and comply with the St. Lucie County Board of County Commissioners employee handbook and other established policies and procedures. Perform related work as requested or assigned. Knowledge, Abilities, and Skills: Strong understanding of application installation, configuration, and maintenance processes. Knowledge of enterprise-level software applications (ERP), including Human Resources Information Systems (HRIS) and Financial Information Systems, is preferred. High level of proficiency in configuration management, possessing a deep understanding of system configurations and their impact on application performance and functionality. Excellent troubleshooting skills and the ability to diagnose and resolve technical issues. Proficiency in crafting, examining, and troubleshooting SQL and PL/SQL code. Proficiency with database management systems (e.g., SQL Server, Oracle) is a plus. Proficiency in scripting languages (e.g., PowerShell, Python, JavaScript, etc.) for automation tasks is a plus. Experience using report writing tools (e.g. SSRS, Power BI, Crystal Reports, etc.). Capability to assess release notes furnished by application vendors and ascertain their organizational implications. Capability to assess the existing application configuration and identify opportunities for enhancing application usability through modifications. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Proficient in comprehensive documentation of procedural guidelines and processes. Leverage project management expertise to strategize and oversee projects until their successful completion. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. Ability to work effectively at all organizational levels and be capable of working individually or as part of a team. ENVIRONMENTAL CONDITIONS : Good vision and hearing with or without correction. Ability to speak and write clearly and concisely. Use of both hands and fingers with dexterity. Occasional walking and standing are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Constant work inside the office in a sedentary posture. Occasional outdoor work at remote offices and outdoor work sites when visiting County departments. Possible vision or hand/arm dysfunction due to heavy computer work. SUPPLEMENTAL INFORMATION: This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position. EMERGENCY RESPONSE/RECOVERY ACTIVITIES: County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. Qualifications MINIMUM QUALIFICATIONS : Education/Experience: Education: Bachelor's Degree required from an accredited college in Computer Science, Information Technology, or related field. Experience: Three (3) years of experience administering enterprise-level software applications. Local government experience preferred. Responsibilities must have included vendor management, coordination, and installation of upgrades as well as database management. NOTE: An equivalent combination of experience/training and/or experience may be substituted to meet the above noted minimum qualifications. Licenses, Certifications, or Registrations: Valid Florida's Driver's License and must maintain a good driving record. Additional Information Pay Grade G204 PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening. 2024 BOARD APPROVED HOLIDAYS (14 days per year) New Years Day Martin Luther King Jr.'s Birthday President's Day Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day 3 Floating Holidays If a holiday falls on a Saturday, the Friday before will be observed. If the holiday falls on a Sunday, the following Monday will be observed. The County Administrator is authorized to change the observation schedule of holidays falling on weekends. VACATION LEAVE Years Of Eligible Service Vacation Days Per Year Less than 5 Years 10 5 - 10 Years15 11 - 20 Years20 21 Years21 22 Years22 23 Years23 24 Years24 25 Years25 SICK LEAVE Paid Sick Leave accrues at a rate of eight (8) hours per month of service. Sick leave has an unlimited accrual balance. OTHER BENEFITS Health, Dental and Vision Plans Employee Wellness Center Life Insurance Shared Sick Leave Jury Duty or Witness Leave Military Leave Bereavement Leave OPTIONAL BENEFITS AVAILABLE Accident Protection Plan Deferred Compensation 01 Do you hold a bachelor's degree in computer science, Information Technology, or a closely related field? Yes No 02 Do you hold at least three (3) years of experience administering enterprise-level software applications? Yes No 03 Do you hold experience configuring and maintaining all aspects of an ERP Platform? Yes No 04 Do you hold experience with any of the Tyler Technologies suite of applications? Yes No 05 Do you hold experience in local government? Yes No 06 Do you hold a valid FL driver's license and good driving record? Yes No Required Question