Production Support Analyst III

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position supports production applications, customer implementations to Early Warning products, and provides 2nd level application support to clients with a high level of professional standards. Essential Functions Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary applications and databases Support and perform application upgrades, patches and configuration setups, and modifications according to policy and documented audit controls Manage client implementation testing and certification for new and existing clients in assigned application group Maintain production applications and backup systems daily Monitor the systems and their performance to rapidly identify and resolve issues Assist in implementation and maintain system monitoring tools to ensure optimal system utilization and performance Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance On-call responsibilities as part of a rotating schedule in a very high volume, 24x7 environment Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization Create and maintain documentation of operational processes to conform to audit requirements. This includes client-specific diagrams and all related client support documentation Participate in annual Disaster Recovery functional drills, full scale tests and failovers Review and assist in testing new product features and determine any operational support changes that must be documented and implemented Validate and report SLA measurements monthly Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data. Minimum Qualifications Minimum of 4 or more years of related experience Education and experience typically obtained through completion of a bachelor's degree in Information Systems or related field Three years of Unix/Linux experience and underlying network/telco applications Three years of experience in Shell, Perl, PHP and similar scripting languages Three years of experience with SQL queries and Oracle databases Ability to research, trouble shoot, and quickly resolve highly technical system and application issues Effective written and verbal communication with all levels of internal teams and/or external customers. Ability to support assigned shift with flexibility to support other shift times, as needed. Strong attention to detail, accuracy, and policy compliance Background and drug screen. Preferred Qualifications Additional related education, technical certifications and/or experience preferred Experience supporting real-time payment applications and an ability to relate business needs to system capability The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. The pay scale for this position in: Phoenix, AZ in USD per year is: $85,000 - $100,000. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes. Additionally, candidates are eligible for a discretionary bonus, and benefits. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. AndSOmuch more We continue to enhance our program, so be sure tocheck our Benefits page herefor the latest. Ourteamcan share more during the interview process Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.