Product Support Analyst 2

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years | Required/Preferred | Experience || 4 | Required | Experience with help desk / service desk services. 4 | Required | Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 | Required | (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 | Required | (at least 2) High-level knowledge of information technology systems and best practices. 4 | Required | (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 | Required | (at least 2) Experience working with SharePoint Lists. 4 | Required | (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 | Required | (at least 2) Experience with call handling. 2 | Preferred | Experience with Remedy / BMC Helix. Remote work Mon - Fri Location: Required to be within the state ofTexas Interviews will be conducted by phone andthrough Microsoft Teams