Systems Analyst

Scope of Responsibilities: The scope of responsibility includes the support, installation, and troubleshooting of all desktop/laptop-related computers, software installations, office printers, and basic networking and server support. Specific Responsibilities: Responsible for installing and troubleshooting software on desktops and laptops. Responsible for quoting, purchasing, and managing local IT services and hardware (Laptops, licenses, etc.) Responsible for understanding and adhering to corporate-related standards. Install Bose customized Repair, Remanufacturing, and Warehouse systems. Demonstrate and ensure a strong customer service commitment within the organization. Collaborates with the IT Global Tier 3 department and corporate IT services to restore services and/or identify problems. Experience: A high degree of technical aptitude over a large scope of IT software, hardware and networking disciplines IT networking engineering; proficient with routing, switching, TCP/IP, IPSEC, and network firewalls. VMware, Windows, and/or Linux operating systems Information security and automation mindset Experience resolving hardware and software application conflicts and solution options quickly. Interaction with global operations support teams in the role of 3rd level support handling escalated issues. Proficiency in Windows Desktop OS, installing and troubleshooting. Desired key technologies competencies: Networking Routers, switches, firewalls, access points, network circuits, VPN, and load balancers (Cisco: ISE, Meraki, Umbrella, Aruba, Viptela SDWAN, and Palo Alto) Server Compute Microsoft Windows Server, SQL Server, Windows clustering Print Services Virtualization platforms (VMware or Hyper-V) Storage NetApp Storage Arrays Commvault Immutable Backups Endpoint Operating Systems, Microsoft Windows, MAC/IOS, Linux, Microsoft Office, desktop, and mobile device troubleshooting. Microsoft Office 365 Exchange Online, Teams, SharePoint Online, Intune, Azure AD) Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory and Group Policies. Information Security solutions for endpoint threat management. Identity and Access Management: Active Directory, Azure AD, SailPoint, Group Policies Management Tools, Microsoft SCCM, JAMF, Autopilot RF Barcoding and scanning technologies is desirable.