Jira/Atlassian System Engineer

POSITION OVERVIEW We are seeking a skilled and dedicated Atlassian Applications Engineer (Systems Engineer) to join our team. In this role, you will play a crucial part in ensuring the smooth operation and continuous improvement of our custom-built applications through effective use of Atlassian tools. You will be responsible for administering and enhancing our Atlassian environment, developing and maintaining custom scripts, and designing and managing CI/CD pipelines. As an Atlassian Systems Engineer, you will collaborate closely with development teams to understand their needs and provide technical support, solutions, and training. Your expertise in scripting languages, database management, and both Linux and Windows environments will be vital in optimizing our systems and workflows. Additionally, you will actively participate in Agile/Scrum or Kanban ceremonies and work with various Atlassian features to automate processes and improve productivity. RESPONSIBILITIES Ensure smooth operation and continuous improvement of custom-built addons and plugins. Administer, enhance, and optimize Atlassian tools (Jira, Confluence, Bitbucket, Bamboo) and SQL databases for high performance. Develop and maintain custom scripts using Adaptavist ScriptRunner and Groovy. Design, implement, and manage CI/CD pipelines for efficient software delivery. Provide technical support and solutions to development teams, enhancing productivity and automation. Collaborate with the Atlassian Change Committee on system changes and assist in user training. Actively participate in Agile/Scrum or Kanban ceremonies and create Standard Operating Procedures for Incident Management, Disaster Recovery, and Escalations. Develop IT Asset Management using "Assets" (formerly known as Insights). Install, update, and maintain Atlassian services in Linux and Windows environments. Document developed scripts, workflows, and processes comprehensively. Resolve issues with Jira Projects and Confluence in coordination with project leads and provide training for employees on usage and new functionalities. Build workflows and automation for self-serve Atlassian product usage, integrating state-of-the-art technical solutions, and managing permissions for Jira Projects/Boards. Other duties as assigned. QUALIFICATIONS Bachelor's degree in computer science, engineering, or a related field, or equivalent experience. Strong knowledge of Agile/Scrum or Kanban methodologies. Familiarity with Git, version control, and building CI/CD pipelines. 2 to 5 years of experience with the Atlassian ecosystem (Jira, Confluence, Bitbucket, Bamboo) and plugins (ScriptRunner, Structure, Zephyr Squad/Scale). Extensive scripting experience with Groovy, Python, Bash, PowerShell, and/or Perl. Experience with Linux and Windows servers, and databases (MS SQL, PostgreSQL, MySQL). Hands-on experience with API manipulation, installing, upgrading, integrating, and supporting Atlassian products. Expertise in the Atlassian product suite for both on-prem Data Center and Cloud (SaaS). Ability to design schema configurations and templates to optimize business processes, and familiarity with APIs for automation. Experience with scripting-based automation solutions and custom plugin development using Atlassian SDK/Forge with Java and Groovy. Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders, and a strong mindset for security and risk. Understanding of systems engineering protocols (DNS, DHCP) and experience with Active Directory and SSO concepts/tools (Okta, ADFS) is a plus. Atlassian Certifications Highly Desired ( ACP-100, ACP-120, etc.) If you are passionate about leveraging Atlassian tools to enhance development workflows and drive productivity, we encourage you to apply and join our dynamic team. WHY WORK FOR ALARM.COM? Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team Gain well-rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Work with the latest technologies : You'll gain exposure to a broad spectrum of IoT, SaaS, and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting. Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events. Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week. COMPANY INFO Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. For more information, please visit www.alarm.com . COMPANY BENEFITS Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. Notice To Third Party Agencies Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnershipsAlarm.com LI-KM1 JR104410