Platform Manager, Business Intelligence

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: This role will oversee our strategic Business Intelligence (BI) platforms. The role involves managing and optimizing the existing BI platforms, ensuring their stability, scalability, and performance while collaborating with cross-functional business units to deliver tailored BI solutions. Key responsibilities include developing and executing the BI strategy, ensuring data quality and integration, providing technical leadership, and driving the adoption of a rationalized Business Intelligence landscape. MAJOR RESPONSIBILITIES: Platform Management and Development Oversee the architecture, design and implementation of BI platforms. Ensure the BI platforms are scalable, sustainable and secure. Manage platform upgrades, enhancements and maintenance activities. Monitor the performance of BI systems and make recommendations for improvements. Implement best practices for performance tuning and optimization. Analyze system performance metrics and identify areas for improvement. Ensure the BI platforms meet the diverse needs of different stakeholders. Stakeholder Collaboration Partner with business units to understand their BI needs and requirements. Translate business requirements into technical specifications, collaborating with business and technical data owners to ensure the best solution for connectivity. Drive BI standards and best practices throughout the enterprise. Showcase and provide resources on UDX brand standards and legal obligations. • Develop a user group forum for BI developers across the enterprise to share tips, tricks and learnings through their experiences with the platform. Lead BI teams and citizen developers on how to best drive BI projects from inception to completion. Develop project plans, timelines and budgets. Coordinate with cross-functional teams to ensure timely delivery of projects. Team Leadership and Development Lead and maintain a Business Intelligence Center of Excellence to help drive BI success across the enterprise, fostering a culture data and governance. Foster a culture of continuous importance and professional development. Lead team to drive BI standards including documented procedures and processes. Data Governance and Quality. Implement data governance policies and procedures. Collaborate with the Data Governance Office on proper implementation of data governance tools on the BI platform. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned. EDUCATION: Bachelor’s degree in Computer Science, Engineering, Data Science or in a relevant applied quantitative field is required. EXPERIENCE: 5 years of experience with BI platforms such as PowerBI, Tableau, Domo, Einstein Analytics. 5 years of SQL knowledge 5 Technical knowledge of relational database design principles and experience partnering with enterprise IT teams. Skilled at converting strategy and business requirements into technology requirements and working within business and IT to manage the execution of projects. or equivalent combination of education and experience. CERTIFICATIONS, LICENSES, REGISTRATIONS: Extensive experience in developing automated data pipeline, workflows, intelligence-based monitoring, alerts and reporting and ability to work with data architects, scientists, BI SMEs developing complex data enablement solutions. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE