Application Analyst

Hi Hope you are doing good, This is Sangeetha from Info Way Solutions; LLC We have job opening for Application Analyst and the detailed Job description is given below: Kindly check the JD and share your views Role: Sr. Application Analyst Location: Sunnyvale, CA (Onsite) Required Skills: Essential job functions may include, but not limited to: • Plans, designs, recommends, installs, upgrades, and supports application systems, interfaces, queries, database, scripting activities, and business intelligence/reporting solutions to achieve optimum performance in accordance with the IT Service Level Agreement (SLA). • Completes service requests in a timely manner and provides support to end users; guides and assists others in completing service requests. Troubleshoots, upgrades, or configures application, database or reporting systems to determine cause(s) or failure and resolves problems, to include cybersecurity issues. • Designs, documents, develops, codes, tests, and debugs applications and interfaces. • Analyzes, validates, and documents business processes and system requirements using standard Business Analysis tools and methodologies for the development or procurement of software systems. • Designs, documents and develops extract, transform, load (ETL) processes to ensure accessibility of data from business systems for reports or use by other systems. • Ensures systems and applications, including the Client's Internet and Intranet, are patched and kept current on all security patches and upgrades. • Conducts design sessions and develops design documents. • Evaluates and monitors cost acquisition of applications, scripting, and reporting tools related items to obtain the best results, meet budget guidelines, and ensure system compatibility. • Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical application, reporting or system issues, including cybersecurity. • Develops technical system documentation, training materials, and provides training to users and support staff. • Prepares presentation materials for meetings; documents and follows up on actions and decisions from meetings. • Assists in the development and operations of the IT Strategic Plan (ITSP). • Provides input and recommendations on new technology and solicits technical specifications. • Communicates clearly and concisely, both verbally and in writing. • Assists in the creation of operational procedure manuals. • Provides guidance to team members. • Acts as a liaison between the various divisions within the department along with the client departments. • Provides subject-matter expertise on complex technical issues. Knowledge Skills & Abilities: • Principles and practices of excellent customer service. • Extensive knowledge and experience of Report writing with Crystal Report and Microsoft SQL Server Reporting Services • Principles and practices of ITSM (IT Service Management) systems to include Incident; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. • Developments and trends of application and reporting solutions. • Fundamentals of Business Analysis Core Concept Model (BACCM) framework defined in Business Analysis Body of Knowledge (BABOK). • Database design and basic administration of database platforms like Microsoft SQL Server and Oracle. • RDBMS programming including stored procedures and user functions • Basic knowledge of Local Area Network (LAN), wireless, and Wide Area Network (WAN) technology. • Microsoft Office, Microsoft Project and Microsoft Visio. • Team formation and execution; how to motivate teams. • Cost-benefit analyses to recommend the most effective solution. • Provide excellent customer service. • Communicate effectively, orally and in writing. • Gather and document requirements for function changes and new requirements, translating user defined requirements into technical specifications. • Plan, design, document, install and support application systems, scripting, business intelligence reports for both enterprise and departmental needs. • Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines. • Prepare clear and concise written reports and technical documentation. • Respond promptly and effectively to requests for service, including cybersecurity incidents. • Develop complex reports using business intelligence tools; convert data into information. • Learn new business systems, programming languages, reporting tools, databases, and other technology tools as required to support the Client's operations. • Perform cost/benefit analysis for applications, reports, systems enhancement or replacement. • Establish and maintain and promote positive and effective working relationships with employees, other agencies, public officials, and the public. • Demonstrate initiative and exercise good judgment in the performance of duties. • Work independently and as a team member; recognize and set priorities and meet deadlines. • Work with vendors, ensuring the priorities of the Client are met. • Serve as a client liaison to identify and define project requirements, scope and objectives. • Provide guidance and direction to team members. • Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. • Provide services in different geographical locations throughout the Client as requested by users or needed. Desired Skills: • Previous experience working in a public agency. • Certifications in current programming or scripting languages. Thanks & Regards Sangeetha| Infowaygroup.com | US IT Recruiter, sangeetha Infowaygroup.com Cell:(925)241-4886 https://www.linkedin.com/in/sangeetha-kannan-291636206/ Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538.