Desktop Support Engineer

Genesis10 is seeking a Desktop Support Engineer for our client in the CCM Industry. This is a Contract to Hire opportunity located in Coppell, TX. 75019 and will require the candidate to work On Site. W2 Status: Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. No 3rd Parties, No Sponsorship available for this position Job Description We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems. Essential Duties and Responsibilities: Directly or through others, the incumbent will: Provide on-site technical support for desktop computers, laptops, printers, and other peripherals Install, configure, and maintain operating systems, software applications, and hardware components Troubleshoot and resolve hardware, software, and network issues in a timely manner Assist with the setup and deployment of new equipment and technology Perform regular maintenance and updates to ensure optimal performance of IT systems Document and track all support requests and resolutions using a ticketing system Collaborate with other IT team members to address complex technical issues Provide training and guidance to end-users on best practices and IT policies Ensure compliance with company IT policies and security protocols Develop and leverage application centric Key Performance Indicators (KPI's) to identify inefficiencies, streamline processes, and drive informed decisions Offer an outstanding customer experience to all employees Education, Experience, & Skill Requirements Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) Proven experience as a Desktop Support Engineer or similar role (3 years) Strong knowledge of Windows and macOS operating systems Technical proficiency in Microsoft environment including: Compute (e.g., Laptops) Peripherals (e.g., Printers and Scanners) Unified Communications (e.g., Microsoft Exchange and Teams) Identity and Access (e.g., Microsoft Active Directory and Group Policy) Data Protection (e.g., Email Security and Endpoint Protection) Knowledge and Collaboration Management (e.g., SharePoint and ITSM) Productivity Applications (e.g., Office 365 and Adobe Creative Suite) Asset Management (e.g., Inventory Management and Purchasing) Familiarity with network troubleshooting and basic network configurations Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills Ability to work independently and as part of a team Self-motivated continuous learner Must be able to provide exceptional customer service Desired Skills: Familiarity with PowerShell or similar scripting languages Relevant certifications (e.g., CompTIA A, Microsoft Certified: Modern Desktop Administrator) Experience with project management If you have the described qualifications and are interested in this exciting opportunity, please apply Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.