Senior Solution Architect

Position for Solution Architect & Senior Solution Architect Location : Remote Duration :12 months contract Roles and Responsibilities • Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform. • Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow. • Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows. • Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc. • Facilitate roll out of new applications and modules in ServiceNow • Identify system deficiencies, recommend solutions as a trusted advisor to clients • Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible • Ensure tool configuration consistency across development, testing and production environments • Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices. • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP • Flexible and has the ability to manage multiple projects concurrently • Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting • Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) • Understanding of Agile based approach to software development (SCRUM experience a plus) • bility to work remotely and largely unsupervised, and to deliver to written requirements • Effective communication skills via verbal and non-verbal methods • Strong attention to detail • Problem solving ability • Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable • Effectively manage and execute high level tasks assigned via 'stories' • ssists junior analysts through project(s) lifecycles • Manages work against an often-demanding timeline • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily • Experience in telecom domain with Fibre and Mobile communications technology • Implementing telecom solutions in ServiceNow using like OMT, TNI, CMDB • Experience in implementing TSOM module for customers Secondary Skills • Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) • Understanding of the project delivery lifecycle and processes • Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components • Strong interpersonal skills with the ability to work well with all levels of staff • Consultative and analytical approach • Real world exposure to cloud technologies and S-a-a-S • Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas