Technical Support Representative III - Transplant

Technical Support Representative III - Transplant Job Locations US-WI-Waukesha | US-NJ-Warren Job ID 2024-3645 Category Customer Support/Sales Overview Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. We are seeking a Technical Support Representative III to be a part of our growing company. As a Product Support Representative, you will provide domestic and international customer support and troubleshooting of Lifecodes products, both over the phone and on site. We offer competitive salaries and benefits, as well as opportunities for professional advancement. As a Technical Support Representative III, you will handle customer inquiries and complaints, as well as provide product demonstration and training to internal and external customers. You will also be responsible for participating in other product support functions contributing to sales success.This is a challenging and rewarding opportunity for a highly skilled candidate. If you've got the necessary skills and experience to excel in this position, we want to hear from you. Apply today This position is not eligible for sponsorship for work authorization . Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time . Technical Support Representative- Transplant- Medical Technologist Responsibilities Key Accountabilities: Performing technical and application support including on-site response to customers and partners as needed Providing first-line response for complaint handling, including customer management, confirmatory testing, and documentation in 21 CFR 820 compliant system Providing documentation of calls in CRM system and escalating issues that require further investigation Serving as a liaison to other departments concerning product issues Serving on Product Development teams Working with Marketing and Service departments in the launch of new products Providing technical support at professional conferences and presenting workshops/seminars to customers and special interest groups Technical Support Representative - Transplant - Medical Technologist Qualifications Minimum Knowledge & Experience required for the position: Master's degree with 1 or more years of experience with troubleshooting or bachelor's degree with 3 or more years of experience Working knowledge of precision pipetting, standard laboratory procedures, and bio-hazardous precautions Next Generation Sequencing skills, strongly desired ASHI-Certified Histocompatibility, Technologist, or Supervisor (CHT, CHS), a plus Knowledge of GMP and FDA regulations in clinical diagnostics market Lab background as a Medical Technologist and / or exposure to biology/immunology, a plus Experience with software programs used for data analysis, strongly desired ; database management experience, a plus Exposure to Luminex platform, a plus Must be willing to travel to customer sites and interact with lab personnel at all levels Technical Support Specialist - Transplant - Medical Technologist Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team. www.werfen.com Connect With Us Not ready to apply? Connect with us for general consideration.