Desktop Support

Job Title - Desktop Support Location - Weston, FL (Onsite) Hire Type - Full Time (Permanent) Job description - Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispatch notices from the Service Desk; Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes; Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue; Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end-user issue and to arrive at the end-user's location with the most appropriate tools and End-User CI replacement parts; and Notifying the Service Desk through an established process of the anticipated time of arrival at the end-user's location. Perform remote diagnostics with the end-user; Provide all necessary labor to repair or Restore End User CI to Normal Operations; Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End-User CIs; Perform BIOS update, if required and approved by Client; Conduct asset validation, including end-user profile updates, End-User CI Asset Tag check, model and serial number check, Location etc. Provide onsite Support for Conference End-User CIs that reside in conference rooms at Service Locations during team meetings and major events such as conferences and leadership meetings, including: Connectivity to Local Area Networks (including wireless access points); Connectivity to projectors and Support of projector functionality (including bulb replacements when necessary); Assistance with obtaining sufficient power strips; Configuration of audio-visual Systems; and Resolution of all Incidents related to the performance of End-User CIs residing in conference rooms .