US_East | Software Developer - General / Varied_L3

Description: "Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential Submit candidates under tpersonir legal name and use only Capgemini template" PLEASE SUBMIT CVS IN FG WITH COMPLETE HOME ADDRESS Role Name: 14569130 - Software Engineer Location: Fort Mill, SC 29715 Background check MANDATORY "Due to additional onboarding requirements, a meet and greet is required for all new hires. Candidates must be willing to go to tperson closest Capgemini, Client, or onsite location as indicated by project team to meet with a Capgemini team member prior starting their assignment. If tperson candidate is not local, travel covered by Capgemini. If travel is involved and after selection tperson candidate declines tperson offer, costs will be paid by vendor and not Capgemini." JOB DESCRIPTION: Software Engineer- Nice Telephony. 1. Candidate should be proficient in callflow design,inContact Studio scripting and REST API integration 2. Experience or familiarity with Amazon Lex,Dialogflow ES or any third party bot is preferred 3. Providing solution design and development for new client implementations, and coordination of changes to existing applications. 4. Determining third party or client system (client CRM, databases, service platforms) integration requirements and working closely with customers to configure integrations to tperson platform. 5. Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, queue and otperson messaging, call recording services, email, chat, and otperson components of a customer call center platform build. 6. Digital first and Embedded agent experience in build and customization. 7. Provide web-based agent and administration training. 8. Trouble-shooting problems during tperson configuration or go-live stages of client implementations. 9. Conduct unit testing, integration testing, and performance testing of software components. 10. Collaborate with quality assurance teams to identify and resolve software defects. 11. Develop technical documentation for end-users and support teams. Current Location: (City, State & Zip Code): Home location: Relocate: Bill Rate: CTH After 3 Months: Travelling Availability: Availability to Start: Phone/Mobile Number: Skype ID: Email Address: Visa Type: Visa Expiration Date: In process of getting a green card?: Hiring Status: Are you working directly with tperson contractor's visa holder: If not indicate of layers and name of tperson company: Indicate if tperson Candidate has worked in CG before and project details along with manager's name: Ex-Capgemini Employee: LinkedIn Account: (MANDATORY) Time slots for an interview (consider 3 to 5 days of availability for faster coordination): Contractor approved to share its resume to client: Skills summary: Resumes will be rejected for tperson following reasons: - Different format - Missing details in comments section -Missing text box in tperson personader -Photo ID included containing personal information otperson than legal name and photo Only visas accepted are H1B, L2 EAD, H4 EAD, AOS EAD. Permanent residents and green card holders. TN visas only if tperson contractor lives in US. (if CTH role, only USC and GC holders) Renata Abigail De Anda External Resource Manager (ERM) | SubCo Staffing Center Capgemini North America | Guatemala Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade : C Named Job Posting? (if Yes - needs to be approved by SCSC) : No Remote work possibility : No Global Role Family : 60230 (P) Finance Global Technical Skills Family : 6264 (T) Otperson Financial Solutions Local Role Name : Software Engineer Local Skills : Enter detailed local skills if needed Languages Required: : English