Blue Collar
Spicewood Plumbing - Dispatcher
Blue Collar, Austin, Texas, us, 78716
Position Overview:
We are seeking a skilled and detail-oriented Dispatcher with expertise in using
ServiceTitan software
to join our residential plumbing team. The Dispatcher will play a key role in coordinating and managing service schedules, ensuring timely responses to customer requests, and maintaining effective communication between technicians, customers, and the office team. The ideal candidate thrives in a fast-paced environment and demonstrates exceptional organizational and customer service skills.
Key Responsibilities:
Scheduling and Dispatching :
Utilize
ServiceTitan
to schedule, assign, and dispatch technicians to residential plumbing service calls. Optimize routes and scheduling to ensure timely responses and efficient use of resources. Monitor job progress and update schedules as needed to handle emergencies or changes.
Customer Interaction :
Serve as the main point of contact for customers, providing updates on appointment status, delays, or rescheduling. Respond promptly to customer inquiries, resolve scheduling conflicts, and ensure a positive service experience.
Technician Support :
Communicate job details and requirements to technicians accurately and efficiently. Provide ongoing support for technicians in the field by updating them on changes or additional job details via ServiceTitan.
System Management :
Leverage the advanced features of
ServiceTitan
to track technician availability, job statuses, and performance metrics. Maintain up-to-date and accurate records for all scheduled jobs, including customer information, job notes, and completed tasks.
Problem-Solving and Coordination :
Quickly address and resolve scheduling conflicts or technician issues in a professional manner. Coordinate with the Operations Manager to align scheduling priorities with business goals.
Administrative Duties :
Ensure all completed jobs are properly closed out in ServiceTitan, including payment processing and follow-ups. Assist with generating and analyzing reports to improve service efficiency and customer satisfaction.
Qualifications:
Experience : Minimum of 2 years of dispatching experience in a residential plumbing or related service industry. Software Skills : Proven expertise with
ServiceTitan
software is mandatory. Customer Service : Strong interpersonal and communication skills with a customer-focused attitude. Organization : Exceptional time management and multitasking abilities in a fast-paced environment. Technical Knowledge : Familiarity with residential plumbing terminology and job processes is a plus. Education : High school diploma or equivalent; additional training or certifications in dispatching or customer service is preferred. Work Environment & Requirements :
Ability to sit for extended periods while managing multiple screens and phone calls. Flexibility to work occasional overtime or on-call shifts to accommodate customer needs. Strong problem-solving skills to address urgent or emergency scheduling issues.
Compensation: $20.00 - $30.00 per hour
ServiceTitan software
to join our residential plumbing team. The Dispatcher will play a key role in coordinating and managing service schedules, ensuring timely responses to customer requests, and maintaining effective communication between technicians, customers, and the office team. The ideal candidate thrives in a fast-paced environment and demonstrates exceptional organizational and customer service skills.
Key Responsibilities:
Scheduling and Dispatching :
Utilize
ServiceTitan
to schedule, assign, and dispatch technicians to residential plumbing service calls. Optimize routes and scheduling to ensure timely responses and efficient use of resources. Monitor job progress and update schedules as needed to handle emergencies or changes.
Customer Interaction :
Serve as the main point of contact for customers, providing updates on appointment status, delays, or rescheduling. Respond promptly to customer inquiries, resolve scheduling conflicts, and ensure a positive service experience.
Technician Support :
Communicate job details and requirements to technicians accurately and efficiently. Provide ongoing support for technicians in the field by updating them on changes or additional job details via ServiceTitan.
System Management :
Leverage the advanced features of
ServiceTitan
to track technician availability, job statuses, and performance metrics. Maintain up-to-date and accurate records for all scheduled jobs, including customer information, job notes, and completed tasks.
Problem-Solving and Coordination :
Quickly address and resolve scheduling conflicts or technician issues in a professional manner. Coordinate with the Operations Manager to align scheduling priorities with business goals.
Administrative Duties :
Ensure all completed jobs are properly closed out in ServiceTitan, including payment processing and follow-ups. Assist with generating and analyzing reports to improve service efficiency and customer satisfaction.
Qualifications:
Experience : Minimum of 2 years of dispatching experience in a residential plumbing or related service industry. Software Skills : Proven expertise with
ServiceTitan
software is mandatory. Customer Service : Strong interpersonal and communication skills with a customer-focused attitude. Organization : Exceptional time management and multitasking abilities in a fast-paced environment. Technical Knowledge : Familiarity with residential plumbing terminology and job processes is a plus. Education : High school diploma or equivalent; additional training or certifications in dispatching or customer service is preferred. Work Environment & Requirements :
Ability to sit for extended periods while managing multiple screens and phone calls. Flexibility to work occasional overtime or on-call shifts to accommodate customer needs. Strong problem-solving skills to address urgent or emergency scheduling issues.
Compensation: $20.00 - $30.00 per hour