ATR International
Applications Support - Advanced
ATR International, Plano, Texas, us, 75086
We are seeking an Applications Support - Applications Support - Advanced for a very important client.
Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business Influence senior technology leads across organizations to ensure timely resolution of incidents
Requirement:
The ideal candidate must posses the following qualifications:
- Experience with Unix Shell, PERL, Bash scripting is preferable - Experience with IBM WebSphere, Apache Tomcat, IBM DataPower preferred - Experience with job scheduler like CTRL-M - Basic knowledge of application development (monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events) - Working knowledge of Distributed and Mainframe applications and Middleware Platform - Good Knowledge of Incident and Problem Management functions (i.e responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.) - Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions - Incident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations)
Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business Influence senior technology leads across organizations to ensure timely resolution of incidents
Requirement:
The ideal candidate must posses the following qualifications:
- Experience with Unix Shell, PERL, Bash scripting is preferable - Experience with IBM WebSphere, Apache Tomcat, IBM DataPower preferred - Experience with job scheduler like CTRL-M - Basic knowledge of application development (monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events) - Working knowledge of Distributed and Mainframe applications and Middleware Platform - Good Knowledge of Incident and Problem Management functions (i.e responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.) - Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions - Incident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations)