Customer Service Representative Job at Robert Half in Scottsdale

We are offering a temp to hire employment opportunity for a Customer Service Representative in SCOTTSDALE, Arizona. This role is situated within the industry and requires a detail oriented individual to take on the responsibility of managing client inquiries and maintaining their accounts.

Responsibilities:

• Handle customer inquiries, assess the situation, and work towards a comprehensive resolution

• Capture relevant data in the CRM system to facilitate efficient issue management

• Act as a customer advocate, seeking positive results for customers

• Promote process, technology, and system improvements to enhance customer experience

• Establish and maintain excellent relationships with customers

• Respond to incoming calls from customers, addressing issues like account registration, billing disputes, and status inquiries

• Manage bookings, including creation, approval, modification, and cancellation

• Monitor the customer email box and respond to queries promptly

• Onboard new customers, offering registration assistance, and coordinating onboarding activities

• Review and update inventory by region

• Generate sales leads and forward them to the appropriate team

• Handle street turn requests from motor carriers

• Reconcile dedicated accounts motor carrier transactions

• Send daily shift turnover report.

• Proficiency in answering inbound calls and handling both inbound and outbound calls effectively.
• Proven experience in call center customer service.
• Excellent customer service skills with a customer-first attitude.
• Ability to perform accurate data entry tasks.
• Familiarity with email correspondence and managing detail oriented communication.
• Proficiency in Microsoft Excel and Microsoft Word.
• Experience in order entry and processing.
• Ability to schedule appointments efficiently and accurately.