Administrative Assistant Job at Robert Half in North Billerica

We are offering a contract for a permanent position as an Administrative Assistant in the Automotive industry in North Billerica, Massachusetts. The successful candidate will join our onsite team and will be instrumental in supporting our operations through a variety of administrative and customer service tasks.

Responsibilities:
• Efficiently input car information such as title, mileage, etc into pre-built systems
• Liaise with dealers, providing reminders of upcoming payments and answering questions
• Check contracts and payment schedules to ensure correct information is provided to dealers
• Utilize Microsoft Office tools, particularly Excel, for data entry and record keeping
• Handle inbound and outbound calls professionally and independently
• Provide customer service via phone and email correspondence
• Schedule appointments and maintain a well-organized calendar
• Maintain accurate records of customer interactions and transactions
• Assist in resolving customer inquiries and issues promptly and effectively
• Continuously monitor customer accounts and take appropriate actions as needed.• Minimum of 1 year experience as an Administrative Assistant, preferably within the Automotive industry
• Proficient in answering inbound calls and handling both inbound and outbound calls effectively
• Strong customer service skills and the ability to handle customer inquiries and complaints professionally
• Demonstrated ability to perform data entry tasks with high accuracy and attention to detail
• Proficient in email correspondence, ensuring timely response and follow-up
• Advanced knowledge of Microsoft Office Suite including Excel, Outlook, PowerPoint, and Word
• Proven ability to schedule appointments, manage calendars, and coordinate meetings