Assistant Manager - Retail Job at The Clothing Cove in Milford

Job Description

The Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager. The Senior Assistant is responsible for driving business results through the effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience.

Responsibilities

• Leads, supports, values Customer Service and staff engagement in store/online shopping experience.
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Understands and supports a caring, fun, and engaging work environment for the team and a wow shopping experience for the customers.
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Responsible for driving profitable sales, protecting company assets and support of the Company Handbook in support of the Store Manager.
• Understands store performance targets and monitors achievement of benchmarks and goals.
• Uses objective business analysis to evaluate business choices in partnership with the Store Manager.
• Observes trends and patterns to determine root causes of problems and identify solutions.
• Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and responsible for recommending sound hiring decisions to the Store Manager.
• Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
• Foster a positive, motivating work environment by providing support, encouragement, and regular feedback to inspire and empower team members to achieve both individual and store-wide goals.
• Ensures understanding of strategies, change initiatives, business opportunities and communicates them in compelling ways to their store team.
• Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
• Executes changes in initiatives and direction appropriately and timely in order to drive results.
• May perform other job duties as needed.
• Managing staff schedules

Qualifications

• Positive attitude preferred and 1-3 years of experience in a retail environment.
• Energetic, results oriented and competitive with a drive to succeed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate both written and verbally.
• Ability to work 40 hours per week, based upon the business needs.
• Store hours will be between Tuesday and Saturday from 9:30am to 6pm - but some events and situations determine other hours
• A valid driver’s license.
• Computer skills necessary
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
• Must be able to move around the store for prolonged periods to greet and assist customers.
• Must be able to communicate with the customers in person, electronically, and telephonically.
• Must be able to frequently move merchandise to and from the stock room to sales floor.
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.