Housing Authority of The City of Austin is hiring: TRACS Data Analyst 40-24 in A

Job Notice

Date Posted: November 25, 2024

Position: TRACS Data Analyst # 40-24

Starting range: $22.12/hour

DEADLINE FOR APPLICATIONS: Open Until Filled

Southwest Housing Compliance Corporation (SHCC) is looking for a detail oriented, highly organized candidate to work with owners and agents in our Contracts Department. SHCC has served the U.S. Department of Housing and Urban Development (HUD) as high-performing Contract Administrator for over 24 years. In this role, we are proud to serve over 800 properties in the states of Texas and Arkansas to ensure they receive sufficient subsidy and necessary operating funds in accordance with HUD's mission.

What you will do in this position:

• Provide qualitative analysis of incoming data received from sites in order to reconcile monthly payment vouchers submitted by Owner/Agents
• Identify discrepancies in tenant data and voucher files and determine a thorough solution
• Communicate clearly and concisely via phone and email with Owner/Agents and supervisors
• Create accurate files to document payment per HUD and SHCC requirements
• Enter accurate data, including dates and dollar amounts, in SHCC's STARS System for proper workflow tracking
• Meet all internal SHCC deadlines to ensure HUD deadlines are met

More about this position:

If you excel at providing friendly, professional customer service, managing multiple tasks, and communicating clearly, we encourage you to apply! Our supportive and collaborative team is dedicated to making a difference. Here's what our clients say about us:• "Staff go beyond with their service."• "Everyone I have worked with at SHCC has been friendly, helpful, and professional."• "All areas of service are commendable."

Be part of a team that earned a 95% customer service score on our 2023 Customer Satisfaction Survey and is driven by a mission to serve communities with integrity and excellence.

Qualifications:

• • Experience providing compassionate and professional customer service to a wide variety of clientele
  • Ability to organize and prioritize tasks
  • Strong oral and written communication skills
  • Experience in affordable housing or government industry is preferred, but not required.

• Strong computer skills are necessary (Google Suite, Microsoft Office Suite)

Benefits:

• Paid sick leave & federal holidays
• Long and short-term disability
• Health, dental and vision coverage
• Supplemental insurance options

Schedule & Salary:

• Hybrid Work Environment
• 8-hour shift
• Monday - Friday
• $22.12/hour w/annual merit increase potential

APPLICATIONS FOR EMPLOYMENT: SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA) Application for open posted position must be submitted via online at the following website: https://hacanet.applicantpro.com/

We also accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at www.shccnet.org often to view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER