Customer Service Representative Job at Robert Half in Houston

We are offering a permanent employment opportunity for a Customer Service Representative in Houston, Texas. As a key member of our team, your role will primarily involve ensuring smooth and efficient information flow between our customers and warehouse, and delivering top-grade customer service. You will be working in an industry where customer satisfaction and service are paramount, and your skills in customer service and dispatching will be utilized to their fullest extent.

Responsibilities:

• Efficiently process customer inquiries and provide accurate information regarding our logistics processes and services.

• Act as a liaison between the warehouse and customers to ensure smooth operations and product movement.

• Open and manage customer accounts, ensuring all account information is accurate and up-to-date.

• Handle customer complaints by identifying the root cause, selecting the most effective solution, and following up to ensure the issue is resolved.

• Identify and create revenue opportunities as appropriate.

• Manage financial accounts by processing customer adjustments and maintaining accurate records.

• Analyze customer needs and provide potential logistics solutions to management.

• Prepare detailed reports on our products or services by collecting and analyzing customer information.

• Contribute to team objectives and results.• Applicant must possess strong customer service skills, with a proven track record of handling customer queries and complaints in a detail-oriented manner.

• Candidate must have previous experience in dispatching, ensuring the effective coordination and distribution of goods or services.

• A keen understanding of the principles and processes for providing excellent customer service is vital.

• Ability to handle high-stress situations calmly and efficiently, while maintaining a positive attitude.

• Excellent verbal and written communication skills are required for effective interaction with customers.

• Proficiency in using computer software and technology related to customer service and dispatching.

• Ability to multitask, prioritize, and manage time effectively is essential.

• Knowledge of administrative and clerical procedures, such as managing files and records, is necessary.

• The candidate should have the ability to work in a team environment and contribute positively to team dynamics.

• Strong problem-solving skills and the ability to make decisions quickly and effectively under pressure are required.

• Willingness to work in shifts, on weekends, and during holidays as per business requirements.

• High school diploma or equivalent is required; a degree in a related field is preferred.