Customer Service Rep Job at Swoon in Roselle

Swoon is currently looking for a Customer Service Rep for a major manufacturing company.

• Location: Roselle, IL
• Duration: 3 Months
• Pay Rate: $25/h

Responsibilities:

• Answer incoming customer service phone calls, courteously and consistently using established guidelines.
• Respond full circle to requests from customers, sales reps and service reps.
• Collaborate with other departments to resolve customer issues and align with customers’ needs and requests.
• Maintain appropriate records and documentation in our ERP System.
• Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
• Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
• Investigate and resolve billing concerns by tracing shipments, researching price differences and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP.
• Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.