Technical Customer Service Representative Job at TEKsystems in Delavan

Description

This position is responsible for providing world class customer service to customers of Pentair. This is done by providing end-to-end customer support by promptly responding to inquiries regarding warranty, technical advice and problem solving. This will be supporting the Canadian market.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer calls and emails in a courteous and professional manner while always ensuring sufficient phone queue coverage.

• Perform troubleshooting of product performance and application related inquires.

• Coordinate warranty returns (RGAs) in accordance with company policies.

• Accurately evaluate returned product with an understanding of what is or is not considered warranty, using this information to update quality records accordingly in SAP and CAR systems.

• Effectively communicate with cross-functional teams on a regular basis.

• Create product replacement orders or issue credit to customer accounts whenever applicable.

• Attend ongoing internal training to obtain technical knowledge of products to adequately address customer questions.

• Conduct product evaluation trainings internally and externally. Minimal travel may be required.

• Develop, implement, and maintain training materials as needed.

• Provide day-to-day problem resolution, especially through effective communications (via phone and email); this position is accountable for managing incoming mail and providing timely responses.

• Assist customers with product related questions.

• Accurately document & record technical support calls in Salesforce.com.

• Perform other tasks and duties as assigned.

Skills

Customer support, Customer service, Troubleshooting, Call center, Technical support, Help desk, Support, sap, salesforce crm, salesforce, french

Top Skills Details

Customer support,Customer service,Troubleshooting,Call center,Technical support

Pay - 20/hr

Additional Skills & Qualifications

Salesforce

SAP

Pump knowledge

Plumbing knowledge

french bilingual

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.