Customer Service Associate Job at Michael Popwell State Farm in Suwanee

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation:

$35,000 - $45,000 yearly

Responsibilities:

• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Maintain customer accounts and update with new account information as needed
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Interact with the sales lead to maintain and improve service and product knowledge
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

Qualifications:

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Strong knowledge of customer interface and interaction
• High school graduate, G.E.D. recipient, or equivalent

About Company

We are one of the top-producing State Farm Agencies in the State with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have 12 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.