Customer Service Representative Job at Foss Heating & Cooling in Mount Verno

Foss Heating and Cooling has been serving communities of the Skagit Valley since 1974 offering unmatched customer service and value. We are not only dedicated to delivering top-notch service to our customers but also to fostering a supportive and rewarding work environment for our employees.

We are looking for a dedicated and organized Customer Service Representative who excels at coordinating schedules, managing communications, and ensuring a smooth customer experience from start to finish to join our team in Mt. Vernon!

Position Summary: Coordinate daily installation scheduling with the Install Manager, ensuring job packets are prepared. Handle sales and install packets, customer scheduling, subcontractors, permits, inspections, and communication between installers, customers, vendors, and the office. Manage sales appointments, track sales performance, and oversee internal marketing efforts. Complete follow-up calls for sales and installations.

Work Hours: 8 am to 5 pm, Monday through Friday, occasional overtime may be required

Pay Range: $20 - $24 per hour, depending on experience

Our Benefits:

• 100% employer-covered medical insurance for employee
• 50% employer-covered medical insurance for dependents
• 100% employer-covered vision & dental
• 40 hours of PTO at the start on an accrual basis
• 2 weeks of total accrual paid vacation for the first 4 years
• 6 Paid Holidays
• 401k with a 6% company match

Required Qualifications:

• High school diploma or equivalent
• Exceptional customer service skills
• 1-2 years inside sales, call center, or telemarketing experience is a plus
• Experience in the HVAC industry is a plus
• Knowledge of Service Titan software is a plus
• Excellent communication skills, both written and verbal
• Strong computer skills and ability to type a minimum of 30 wpm
• Proficiency in Word, Excel, and Outlook
• Strong attention to detail
• Positive "can do" attitude
• Must be able to multi-task

Candidates will be required to pass a background check upon being given a conditional offer of employment