Heavy Equipment Service Manager Job at Best Equipment Company in Westland

Best Equipment is a family owned and operated environmental equipment dealership headquartered in Indianapolis, Indiana. We sell and service premium equipment in the garbage and recycling, sweeping and litter control, sewer and storm water, hydroexcavation and underground industries. We sell to municipalities and contractors throughout Indiana, Kentucky, Ohio, and Michigan. We pride ourselves on exceptional customer service, and our family values are at the core of everything we do.

Join Our Dynamic Team!

Job Summary:

The Heavy Equipment Service Manager will provide exceptional customer service throughout the entire equipment sales process to both internal and external customers. They will also cultivate and develop the Service team, fostering high employee engagement and enabling them to perform at their best in a safe and efficient manner. Additionally, they will ensure the Service Department operates smoothly and profitably as it expands.

Required Qualifications:

• Strong customer service skills
• Excellent leadership skills
• Knowledge and desire to grow the business

Essential Duties and Responsibilities (Other duties may be assigned):

1. Lead the Road Service and Shop technicians and help them advance in their goals
2. Handle customer service requests with a high sense of urgency
3. Manage the workload in the service department in order to reach utilization goal
4. Promoting, quoting, and selling of Preventative Maintenance programs
5. Create, approve, deliver, and close service quotes
6. Support Service Writer with scheduling practices and invoicing
7. Review of all Warranty invoices prior to submittal
8. Plan for seasonal fluctuations in the business by coordination of service marketing calendar
9. Create a service training schedule for each technician and track progress
10. Execute on the New and Used Equipment management process
11. Complete performance reviews for direct reports, to include developmental goals
12. Approve all daily timecards, vacation, etc.
13. Engage OEMs for additional support to technicians in shop or field when appropriate
14. Ensure all technicians are a positive reflection of the company and that their equipment is well-stocked and properly maintained
15. Ensure that all equipment, vehicles, and facilities consistently represent the company’s standards through proper maintenance and upkeep.
    
16. Assist with collections as needed
17. Support customers with technical information by leveraging inside and outside resources
    

Key Performance Indicators (KPIs):

• Safety Meeting Attendance
• Service Revenue
• Technician Recovery Rate
• Customer Connectivity
• Gross Profit

Benefits:

Starting salary is competitive and will be based on qualification and experience. Best Equipment offers benefits for full-time employees, including medical, dental, and vision insurance, 401k, paid time off, and more. For more information on Best Equipment Company, please visit www.BestEquipmentCo.com.