Digital Operations Analyst

Genesis10 is seeking a Digital Operations Analyst for a contract with our client in Rochester, MN. 100% Remote. Job Description: Ensures best in class product operations to ensure effective product implementation and efficient ongoing operational support for MVP's, pilots, proof of concepts, highly mature products and/or product teams. This role is pivotal in leveraging data to identify operational and process improvement opportunities, supporting clinical programs, ensuring effective deployment and usage of digital health products, digital operational enablement tools and digital portfolio management capabilities. Key Responsibilities: Apply advanced systems and analytical thinking methodologies to identify and address complex operational challenges. Utilize operational analysis tools and techniques to evaluate processes and outcomes, providing strategic insights and recommendations. Extract and analyze data to support key clinical programs and high-level operational decisions. Support report outs of key metrics and KPls. Leverage data to identify and implement operational and process improvement opportunities. Utilize design thinking processes to assess, improve and ensure the overall effectiveness of operational processes and solutions, ensuring a consistent and highly usable experience for product teams focused on business value delivery. Develop, document, implement and support knowledge management for comprehensive operational support strategies. Create and maintain advanced data metrics and dashboards to monitor key performance indicators, ensuring alignment with organizational and operational goals. Collaborate with product and operations leaders to coordinate and oversee the implementation of new products and operational processes. Work closely with IT, clinical practice, and other key stakeholders to ensure effective coordination and alignment. Serve as a key liaison between clinical practice, digital operations and product teams, ensuring clear and effective communication. Support product validation through end to end clinical and administrative workflow testing, including new services, features, and/or functionality launches. Conduct ongoing monitoring of patient, care team, and end-user feedback. Develop and execute cross-functional action plans to address and resolve identified issues. Analyze and monitor key performance indicators to optimize clinical service adoption and utilization from a strategic perspective. Develop and maintain high-level guidelines, procedures, and support documentation. Provide training and communication on program changes to ensure critical alignment with organizational goals. Support and oversee device configuration and logistics, ensuring they align with strategic initiatives. Provide training and communication on operational changes to ensure critical alignment with organizational goals. Analyze and monitor key performance indicators to optimize adoption and utilization from a strategic perspective. Process 3rd party purchase orders and invoices, monitor cost center charges, and complete comparative analysis of YTD spending vs planned budgets. Monitor and report on 3rd party compliance with service level agreements. Required Basic Qualifications: Bachelor's Degree (business, engineering, statistics, health care or related field) and two (2) years of relevant analyst role experience. OR High School Diploma/GED and six (6) years relevant experience. Additional Qualifications: The ideal candidate will possess strong operational knowledge, analytical skills, process design expertise and the ability to collaborate with various stakeholders to optimize clinical services and operational efficiencies. Understands business strategy and operational planning principles and applies with minimal guidance in project work (areas may include but not limited to: value proposition, mission/strategy, goals/objectives, technology assessments, funding, and management/administration). Operational knowl dge and expertise working with product teams. Possesses the knowledge and demonstrated use of operational analysis methodologies and tools. Compensation: Hourly W2 pay rate $65-$70/Hr. We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran