Customer Service Representative Job at Premier Aquatics in Aliso Viejo

NO EXPERIENCE NEEDED

PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS

COMPENSATION

$17.00-$20.00/hr

Part-time, hourly

Weekday mornings and weekend availability

WHAT SETS PREMIER AQUATICS APART?

✨ Exciting Opportunities: Immerse yourself in a career that's not just about lifeguarding – it's about creating memorable experiences by the water.

✨ Professional Development: We love to promote from within! You may be given the opportunity to elevate your skills with our exclusive leadership training and safety credentials, designed to boost your career and set you apart.

✨ Build Your Resume: We're not just offering a job; we're offering a pathway to enhancing your resume and college applications. Make a splash with the right experience!

✨ Team Spirit: Join a community of like-minded individuals who share your passion for water safety and having a great time while doing it.

SUMMARY  

As a Customer Service Representative, you will serve as the main contact for the public swimmers of Aliso Viejo and the families participating in the Premier Swim Academy programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

ESSENTIAL DUTIES

• Assist all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Aquatics
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the Aliso Viejo Aquatic Center
• Attend quarterly in-service training programs
• Perform other duties as assigned

QUALIFICATIONS  

Minimum

• Must possess, or be able to obtain, a StarGuard Elite Basic Life Support certification
• Reliability and commitment to scheduled shifts
• Comfortability communication with both adults and children
• Must have the ability to lift 50 lbs. and stand for 8 hours

Preferred

• Have prior swim customer service experience
• StarGuard Elite Basic Life Support Certification
• Morning, weekday, and/or weekend availability
• Bilingual in both English and Spanish

COMPENSATION

$17.00-$20.00/hr

Part-time, hourly

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice.

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.