K9 Resorts
K9 Resorts is hiring: Customer Service Representative in Overland Park
K9 Resorts, Overland Park, KS, US
Job Description
Job Description
Requirements:
**Must be able to work weeknds, evenings and rotating holidays. Full-time and part-time openings.
**Must be able to work weeknds, evenings and rotating holidays. Full-time and part-time openings.
- Must be comfortable working around and with dogs of all sizes and breeds
- Ability to lift 30 lbs (supplies or small dogs)
- Willingness to support Pet Technicians during busy times throughout the day
- Complete K9 Resorts training and certification prior to working alone
- Agree to submit for a Background Check
- Comfortable in busy and occasional loud environment
- Able to multi-task (ex. Answer phone, check in a dog, collect payments, greet clients)
- Excellent Customer Service Personality friendly, enjoys working with people & dogs
- Must be willing to step into a Pet Tech role if/when asked by Management. Consists of:
- Monitoring dogs in daycare as an attendant (1 hour shifts)
- Feeding/watering dogs, bathing dogs
- Cleaning up messes in lobby, dog areas, hallways, etc.
- May be tasked with cleaning dog accommodations during staff shortages or holidays
- Ability to problem solve, mediate stressful situations, while meeting customers needs
- High School Diploma or equivalent required. Some college preferred.
- 1+ years experience in a Customer Service or Hospitality Position
- Knowledge of dogs preferred. Dog ownership a plus.
- Computer point-of-sale or reservation experience required
- Greet clients and dogs
- Give tours of the facility to prospective clients when manager is not available
- Answer phones, schedule tours, register new clients, make reservations, request & accept payments
- Answer general questions regarding specific procedures and requirements needed prior to accepting new clients (required evaluation, required vaccinations, pre-registration, etc.)
- Request Vet records for vaccinations, reminding clients when coming due
- Prepare check-in and check-out duties for all dogs every day
- Assist with dog body checks for health and wellness upon check-in and check-out
- Run dogs to and from daycare or accommodations
- Record comments, issues, concerns, notes from all staff and clients related to their dog(s)
- Light housekeeping duties in the lobby and halls
- Supply checks report low inventory to management