Wag'n World LLC is hiring: Customer Service Representative in Houston

This job posting is for a future position. The exact date interviewing and hiring will begin is TBA.

Must have previous front desk experience. Familiarity with the software "Gingr" is preferred.

CSR Expectations

The importance of a helpful, thorough, and efficient CSR is paramount to the company's success. This is a fast paced position and our customer service representatives are the face of Wag'n World. The expectations listed below must be met daily;

• Always greet clientele with a happy and helpful disposition (in person, over the phone, and messages).
• Be presentable. You are the face of the company.
• Be able to communicate respectfully and clearly with other employees.
• Maintain a clean and tidy lobby and work space.
• Answer phone calls and messages (e-mail, Gingr messages, etc.).
• Consistently check Gingr for new notifications coming in.
• Familiarize yourself with our general hours, prices, and policies.
• Be aware of and available during our rush hours.

Duties Checklist

• Check notifications, messages, emails etc. throughout the day
• Book reservations for Daycare, Boarding, and Grooming.
• Contact parents with any health or behavioral notes that occur throughout the day.
• Check Daycare, Boarding, and Grooming dogs in
• Check the waitlist for Daycare, Boarding, and Grooming.
• Maintain and organize the Groomer schedules, Lodging kennels, and Facility Daycare calendar.
• Update Eval report cards with notes and pictures.
• Communicate with owners when grooming dogs are finished and update pricing in the system.
• Update vaccines from new customer files.
• Keep client information updated on pet profiles.
• Maintain the cleanliness of the lobby (sweeping, moping, dusting, etc)
• Check Daycare, Boarding, and Grooming dogs out.
• Keep the front desk stocked with the appropriate amount of supplies
• Keep left behind belongings organized and notify parents
• Manage deposits for holiday stays
• Update information and photos on the Canva Announcement slides