Customer Service Representative Job at Professional VisionCare in Columbus

Professional VisionCare is a leading provider of eye care solutions, dedicated to enhancing our customers' visual health through personalized service and a wide range of optical products. With a commitment to excellence and customer satisfaction, we strive to create a welcoming environment for both our clients and our employees.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Assist customers in selecting appropriate products and services to meet their vision care needs.
• Maintain accurate records of customer interactions and transactions in our database.
• Resolve customer complaints and ensure a positive experience by providing effective solutions.
• Collaborate with team members to improve customer service processes and enhance service quality.

Required Skills and Qualifications:

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in the healthcare or retail industry.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• Proficient in using computer systems and customer service software.