Shard Inc

Shard Inc is hiring: Customer Service Representative in 80010

Shard Inc, 80010, CO, US

Job Description

Benefits/Perks

Competitive Compensation
Paid Time Off for Eligible Employees
Career Growth Opportunities

Job Summary

We provide repair service as well as new installations for residential and commercial properties. We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, detail oriented and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and emails
Identify the reason for the customer’s call, collect relevant information and provide solutions and pricing
Contact customers to verify appointments
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Schedule appointments for service calls

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively