Customer Service Coordinator Job at Infinia Search Inc in Hanover

Customer Service Coordinator (Hanover, PA - Hybrid)

We are actively seeking a Customer Service coordinator for a contract assignment with a world-renowned food manufacturer. The customer service coordinator will be the primary point of contact between the business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service coordinator. The job is ubiquitous in business -- every company has customers to care for -- and may go by other titles, such as information assistant or retail assistant. Customer service coordinators may work with customers by phone, online or in person.

Please review the job responsibilities and requirements below and apply if interested and qualified.

Customer Service Coordinator Responsibilities:

• Answer phone calls and emails from customers and vendors.
• In-dept audits of inventory and customer information.
• Data entry and other tasks related to payments and account collections.
• 30 to 50 calls per day - must be able to keep up with the volume of calls.

Customer Service Coordinator Requirements :

• BS Degree is highly desirable, Associates preferred.
• 3 - 5 years of professional experience in a customer service environment.
• Ability to handle 30 - 50 calls and emails per day.
• Positive attitude and customer-focused / problem solving personality – can train on other skills but this is essential!
• Excellent communication skills.

Diversity and Equality:

Infinia Search is an equal opportunity employer, meaning all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We ensure that all individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Must be willing to do hybrid, needs to be tech savvy and able to switch between systems, Office/Excel and SAP - strong MS office, solid communication skills, self starter.