RVP Films Inc

Customer Service Representative Job at RVP Films Inc in Ranburne

RVP Films Inc, Ranburne, AL, US

Job Description

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities
Health Insurance
401K

Job Summary

We are seeking a Customer Service Representative to join our team. We are a small family-owned business and sell automotive and architectural window film nationwide. In this role, you will communicate with customers to identify their needs, process requests and orders, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and emails
Identify the reason for the customer’s call, collect relevant information and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Process orders and returns

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively