Select Portfolio Servicing, Inc. is hiring: Customer Service Representative in W

The Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency.

Shift being filled: Monday to Friday, 9:00 AM to 6:00 PM

Opportunity to work remotely 

Principal Duties:

• Handle customer calls efficiently and effectively, while providing exceptional customer service
• Accurately and promptly execute transactions, such as billing inquiries and account changes.
• Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.
• Resolve account delinquency by collecting past due payments as needed
• Communicate loss mitigation options and decisions to customers

Specifications:

• Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed.
• Excellent customer service and or sales skills. Loss Mitigation and or Customer Service experience is preferred
• Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation.
• Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction.