Third Acts Llc
Customer Service Representative Job at Third Acts Llc in Sarasota
Third Acts Llc, Sarasota, FL, US
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our Metal Supermarkets team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails. Also make outbound calls to increase sales
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
Qualifications
- High school diploma/GED...some college is a plus.
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills, Spanish speaking would be a plus
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively