Laminex Inc

Customer Service Representative Job at Laminex Inc in Fort Mill

Laminex Inc, Fort Mill, SC, US

Job Description

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities
Group Healthcare
401(k) Matching

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Utilize cloud-based Business Systems to interact with customers, enter orders, track shipments, etc...
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively