Collabera

Customer Service Spec Job at Collabera in Dallas

Collabera, Dallas, TX, US

Job Description

CSC Customer Service Rep II

Join our team as a CSC Customer Service Rep II! You will be responsible for providing exceptional customer service by handling inquiries, resolving issues, and supporting our operations. We have multiple openings for below shifts

Available Shifts:

Evening Shift: Monday, Tuesday, Thursday, Friday, and Saturday, 12 PM to 8:30 PM CST
Night Shift: Sunday, Monday, Tuesday, Thursday, and Friday, 4 PM to 12:30 AM CST
Overnight Shift: Sunday, Monday, Tuesday, Thursday, and Friday, 7:30 PM to 6:00 AM CST

Responsibilities:

Manage incoming calls and work requests
Monitor environmental alarms and dispatch accordingly
Coordinate with the patient transportation team
Contribute to process improvement initiatives

Qualifications:

Strong customer service skills
Ability to multitask and prioritize
Proficiency in Microsoft Office Suite
Previous experience in a customer service role preferred

Ready to make a difference? Apply now!

Company Description

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.