Aludec

Customer Service Representative Job at Aludec in Eden Prairie

Aludec, Eden Prairie, MN, US

Job Description

JOIN ALUDEC

Our growth would not have been possible without our dedicated and talented people.

We appreciate receiving expressions of interest and professional information of candidates who wish to contribute to the success of our customers.

"BE CREATIVE TO BE UNIQUE"

Job Summary:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Prior experience in a manufacturing environment is preferred. Prior customer service experience desired.

Duties/Responsibilities:

Receive and enter all customer orders
EDI Management-Ensures proper running of MRP and resolves issues with customers and internally
Main customer contacts
Effectively communicates all changes in releases to the scheduling dept. for analysis and resolution
Advise management on concerns in meeting customer on-time delivery
Daily customer portal management
Respond to large amounts of incoming emails
Other duties as assigned by the manager

Education and Experience:

2+ years of customer service experience, with preference given to those with a manufacturing background
Strong MS Excel experience is required
Some proven customer support experience or experience as a client service representative
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively

This is an ONSITE role, remote work is not available.

Benefits:

Eligible after 60 days; Health, Dental, Vision, STD, LTD, Life Insurance, and 401K

Full Time:
ONSITE REQUIRED

1 OPENING:
Monday to Friday - 5:00 AM to 1:30 PM or 5:30 AM to 2 PM
8 working hours per day, not including your 30-minute unpaid lunch break.