Customer Service Representative Job at The Reserves Network in Painesville

Customer Service Representative

Shift: 8am - 5pm M-F

Payrate: $20/hr.

Location: Painesville

Our client has been a high-performance electrical manufacture leader in the Painesville area for over 32 years. Due to growth, we are currently searching for a Customer Service Representative to fill their open position.

Customer Service Duties include:

· Address customer inquires in a timely and professional manner

· Provide exceptional sales and support to purchasers of products and services

· Calculate quote prices for standard products

· Determine availability and/or lead time of purchased products

· Advise customers of expected delivery dates and shipping methods

· Ensure accurate and complete entry of purchase orders into software

· Provide internal reporting

· Other duties as assigned

Customer Service Requirements include:

· Working knowledge of Microsoft Office Suite and Salesforce

· Excellent communication skills in-person, via phone and during video conferences

· Service-orientation and ability to resolve customer grievances in a professional manner

· Proficient computer skills with the ability to learn new software

· High level of initiative and the ability to work independently and in a team environment

· Excellent organizational skills, attention to detail, and ability to multi-task effectively and efficiently

· Ability to handle high stress situations, multi-task, and prioritize, with frequent interruptions in a professional manner

· Ability to effectively present information in one-on-one and small group situations

· Ability to solve practical problems and deal with variables in situations where limited standardization exists

· Ability to interpret a variety of instructions furnished in written, orally, in diagram or schedule format